When you join a Mitti call and click start video, you will be prompted to enable your camera and mic for use during a call. Please be sure to select Allow.

allow camera access modal

allow microphone access modal

If you accidentally declined camera permissions, you will need to go through a few steps to re-enable a blocked camera or mic.

camera blocked error message

microphone blocked error message

How to re-enable a blocked Camera or Mic

Watch Video

Step 1: Tap the lock icon in the top left corner or address bar

Step 2: Open Site Settings

Step 3: Tap Clear & Reset

Step 4: Now reload the web page by clicking on the link in email or SMS and be sure to select Allow when prompted to enable camera and microphone.

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Mitti Insurance Pty Ltd (Mitti) (ABN 56 640 574 385, AFSL 528433)

Mitti Insurance Pty Ltd is a related entity of QBE Insurance (Australia) Limited.