Mitti is committed to safeguarding people’s privacy and the confidentiality of their personal information. Mitti is subject to the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
We collect personal information about you and your interactions with us, for example when you use any of our products or services, call us, email us or visit our website. The information we collect from you may include the following:
information needed for insurance policies you investigate or purchase, risk management services and related claims; and
details of enquiries or complaints you make.
In most cases we’ll collect personal information directly from you when you interact with us. We’ll obtain consent before collecting sensitive information, such as health information, unless we’re required or permitted by law to collect it without consent.
We may not be able to provide our products or services if we’re not given all of the personal information we’ve asked for. This includes not issuing policies and/or services and not processing claims.
There are some circumstances where people can deal with us anonymously, including if they’re only looking for general information about one of our products or services, or asking for a quote.
We collect, hold, use and disclose personal information in ways people would reasonably expect and where it’s reasonably necessary for our business, including:
We do not sell, trade, or rent your personal information. We may disclose personal information to:
We may also disclose personal information to:
If the ownership or control of all or part of Mitti changes, we may transfer your personal information to the new owner. We will communicate with you prior to ensure you understand any such changes.
When you buy a policy arranged by one of our business partners or intermediaries, or if you’re a third party beneficiary under a group policy, you consent to us providing all of your personal information to that business partner, intermediary or group policy holder, which may include sensitive information and claim information. That business partner, intermediary or group policy holder may also provide us with personal information.
We may disclose your personal information to our related companies and third parties who provide services to us or on our behalf, some of whom are located overseas. Who our overseas providers are may change from time to time. As of the date this Policy, our overseas providers are located in the United States, United Kingdom and Singapore. Please contact us if you would like an updated list of our overseas providers.
Where personal information has been disclosed overseas, there’s a possibility the recipient may be required to disclose it under a foreign law. Where this occurs, such disclosure isn’t a breach of the Act.
We hold personal information in secure systems, databases and paper records. We may use related bodies corporate, agents and third-party suppliers for data storage, which may be located outside of Australia.
Any personal information provided over the internet is held securely and not retained on our web servers. We use service providers and secure online payment facilities to process payments by credit card. Card details can’t be accessed through the internet after a payment has been processed.
As part of our Retention Policy we may retain files which include your personal information. When we no longer need your personal information for permitted reasons, we will take reasonable steps to destroy or de-identify it.
We use information collected to:
By accessing our websites or using our apps you agree to cookies being stored in your browser or device. Browsers may be able to be configured to accept or reject cookies, or to notify when a cookie is being sent. The ‘help’ function on your browser will provide details on how to change configurations.
The functionality of our websites and apps may be affected if cookies are blocked or rejected.
We share information from cookies and other technologies with third party providers, including Google Analytics. The information collected can be combined with other information, allowing us or those third parties to identify users at an individual level, their behaviours, activity and needs.
Some of our websites present content and functionality provided by third parties which we don’t control. We’ll take reasonable steps to tell you before you use them, but you should consult the privacy policies of the third-party providers as well.
For further information about cookies, including how to see what cookies have been set, how to manage and delete them or how to manage browser settings visit www.allaboutcookies.org.
You may access or request correction of personal information that we hold about you by emailing us at [email protected]. There are some circumstances in which we are not required to give you access to your personal information. In these cases, we will advise you as soon as possible and give reasons for our refusal.
There is no charge for requesting access to your personal information but we may require you to meet our reasonable costs in providing you with access (such as costs for time spent on collating large amounts of material).
We will respond to your request for access or correction in a reasonable time.
If you have a complaint about the way in which we have handled any privacy issue, including your request for access to or correction of your personal information, you should contact Mitti.
Phone 1300 164 884 (Office Hours Mon-Fri: 9:00-17:00 AEST)
Calls from mobiles, public telephones or hotel rooms may attract additional charges
Email [email protected]
Post PO Box 304, SURRY HILLS NSW 2010
The Mitti Complaints Team will consider your complaint through their internal complaints resolution process and try to respond with a decision within 15 days of you making the complaint.
If you remain unsatisfied with how we have handled a privacy issue you can approach an independent advisor or contact the Office of the Australian Privacy Commissioner (www.oaic.gov.au) for guidance on possible alternative courses of action.
Mitti Insurance Pty Ltd
PO Box 304, Surry Hills NSW 2010